State Farm® Insurance Agent John Avery

"I’m not someone who typically writes negative reviews, but my recent experience has been so frustrating that I feel obligated to share it for others considering insurance options. I’ve had both auto and condo insurance with State Farm for about a year. While my auto policy remained stable, my condo insurance suddenly increased from $650 to $950 — roughly a 33% jump. I reached out to my agent, John Avery, well over a month in advance to understand the increase. Despite multiple emails and follow-ups over several weeks, I received no response. Even after contacting State Farm directly twice and being told they would follow up, nothing happened. Eventually, just one day before the policy renewal, I received a call from the agent’s office attributing the increase to “inflation,” with no real explanation or willingness to review alternatives. The response felt dismissive, as if they were perfectly fine losing a customer. Unfortunately, things only got worse when I had to file claims. After a snowstorm caused suspension damage, followed by a pothole incident that resulted in a flat tire, I filed two claims. What followed was an incredibly disorganized and time-consuming process: I was sent to multiple repair shops that either couldn’t help or redirected me elsewhere I was told different and often conflicting instructions by different representatives each time I called Scheduling an appraiser was extremely difficult — appointments kept changing depending on who I spoke to I spent hours coordinating between auto shops and State Farm, including sitting at a shop for over 4 hours, only to find out the shop had never received the required communication from State Farm After all this, I was told the appraiser had “missed” the inspection and that I would need to restart the entire process, leave my car again, and reschedule everything This level of inefficiency is incredibly frustrating. Filing a claim is already stressful — this experience made it unnecessarily worse. Communication was poor, coordination was lacking, and the burden of managing the process was entirely pushed onto me as the customer. To add to the inconvenience, even something as simple as rescheduling an inspection cannot be done online — you have to call every single time. I understand insurance claims can be complex, but this experience felt disorganized, unresponsive, and dismissive of the customer’s time. Honestly, I expected much better from a company like State Farm. And if this does not do anything: Twitter and LinkedIn will my platform next, I will be posting this."

"Ryan was great i understood him and he answered all my questions"

"Car insurance state farm is awesome people two have on your side awesome to work with they are on state Street in Ann arbor Michigan they will do everything they can two help you"

"Ryan was very professional and knowledgeable. Made sure the insurance met our needs. Gave us good options to consider, didn't feel pressured at all."

"Ryan did a great job explaining all the current coverage and explaining various other additions like life insurance and an umbrella policy. Thanks and have a great say"

"I met with Ryan at the John Avery State Farm Insurance Agency, to update various insurances I have with them. Ryan was very professional, helpful and courteous and explained several new policies that could work for my family and me. We discussed a different auto policy for my 32 year old Mustang GT, life insurance and some add-ons to my property policy. This annual meeting was very pleasant and I recommend Ryan to anyone who is looking for a new insurance policy or an additional policy."

"Ryan was informative and very helpful."

"John’s team has always taken great care of all of my family’s insurance needs. I appreciate working with both Linda and Ryan. Very personable service oriented. Thank you!"

"Ryan was kind and very helpful!"

"Ryan was very helpful, saved me some money."

"Thank you Ryan, you took care of my insurance refs and still took the time to ask about my other life priorities. You made the processes as quick and seamless as you could. And I appreciate you recommending products that actually fit my goals and needs."

"Ryan Waddell was very helpful in our coverage review."

"So appreciative of Ryan Waddell’s amazing customer service with getting me set up with quality insurance! I am a PhD student and finding a reasonable and affordable rate was extremely important to me. After extensive research, I know that I have found the best rate with State Farm, thanks to Ryan! I especially recommend this agency if you live in Michigan. Thank you again!"

"John Avery defrauded my elderly mother whose memory is not what it used to be. He maliciously overcharged her with a renters insurance policy when NOTHING WAS EVER BEING RENTED. The policy could never be applied, to a home that was owned. John Avery is an untrustworthy person, either through exceptional incompetence or outright malicious fraud, he saddled her with a policy that could never apply to the actual insurance situation and inflated the cost of what she thought was "car insurance " significantly. John Avery told her she needed it. When car insurance was requoted by any other than John, everything was at least $200 less expensive ( for 6 months) on every quote because they weren't inflating the cost with property insurance that could never be used by the purchaser. He sold a retired senior citizen a rental insurance policy when there was already homeowners insurance covering the car which stayed in the garage. When she called to inquire they gaslit her about fees and never admitted the extra policy. Image attached of the cancellation. Whether its incompetence or fraud, I would advise you stay as far away as possible."

"Since I've been working with Ryan at State Farm. He's been just phenomenal to work with and I'm glad I have him as my agent 😃 Keep up the Great work Ryan 👏"

"I’ve been with State Farm since the 1990s and this office since 2019. Prompt, reliable service as always. Ryan Waddell is great to work with and set up my new policy quickly and efficiently. I like that he made sure I had a copy of all documents while I was still on the phone with him."

"Changed my coverage on my auto insurance. Ryan at John Avery's office spent quite a bit of time with me on the phone and even made a call back after checking a question I raised. Than you Ryan! You are a great asset to Mr. Avery's office@"

"Ryan Waddell met with me a number of times to work me through Medicare Supplemental Insurance through State Farm. He was patient and informative. I finally opted to use State Farm and he made it simple and quick to enroll"

"Ryan is a very nice person and knows what he’s talking about! He answers all the questions you have about your insurance truthfully! Very kind and respectful person! Thank you Ryan!"

"Thanks to agent Ryan , I have affordable coverage and peace of mind."

"Ryan and all the other agents are great to talk with. They help me out with whatever I need. Thank you all so much"

"Ryan is the best agent. Everything goes as planned with Ryan thank you, Ryan great job ! Keep it up fam!"

"Excellent service from Ryan. He answered all my questions and just a super nice and caring person. No complaints."

"Very confident in what he was saying and had no issue explaining all my questions"

"Ryan was super helpful!"