State Farm® Insurance Agent John Avery
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
E W
July 29, 2025
5
out of
5
rating by E W
"I walked in without an appointment and Ryan quickly and graciously helped me clear up an issue. Thank you so much! StateFarm is the best!"
We responded:
"E W, thanks for the 5 Star review! Glad Ryan was able to resolve your issue. For future, as a reminder, the office closes for lunch from 1:00-2:00 daily and my team works virtually on Fridays - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Samuel Meador
July 17, 2025
5
out of
5
rating by Samuel Meador
"Ryan W was very professional and friendly. He whent out of his way to help me with the issue I was having all while being friendly and conversational."
We responded:
"Samuel, thank you for the 5 star review! Appreciate the positive feedback on Ryan - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Amy Hetzler
July 15, 2025
5
out of
5
rating by Amy Hetzler
"Ryan was helpful in updating my home replacement value for homeowners insurance premium calculations."
We responded:
"Amy, Thank you for the 5 Stwr review! With building inflation, it is extremely important to make sure the estimated replacement cost is updated on the homeowners insurance. - John Avery State Farm, with offices in Ann Arbor and Chelsea."
Red Bird
July 10, 2025
5
out of
5
rating by Red Bird
"I love this State Farm . They always are helpful and take time to listen and make you feel heard. I recently rent through a fire and lost everything. It was a long process but this state farm made everything easier. Lots of back and forth with info always open communication. In the end everything was handled . I'm very thankful for the help ."
We responded:
"Jeff - Thank you for the 5 star review! I am so glad to hear the renters claim went well and you are ok. As the agency owner, I really appreciate the kind words and positive feedback. I appreciate your business and look forward to serving you for years to come..."
Bill Darwin 2
July 7, 2025
5
out of
5
rating by Bill Darwin 2
"Ryan with John Avery-State Farm Insurance is great to work with, went above and beyond to help me out. Thank you Ryan! Bill Darwin"
We responded:
"Bill, thank you for the 5 star review! Appreciate hearing Ryan went above and beyond to help you out. - John Avery State alarm, with offices in Ann Arbor and Chelsea"
Barbara MacPherson
July 3, 2025
4
out of
5
rating by Barbara MacPherson
"Ryan helped me set up Drive Safe when my old device died. He was very helpful"
We responded:
"Thanks for the feedback Barbara. I was in a meeting, but saw you guys walking toward the car together. Looking forward to connecting with you next time! - John Avery State Farm, with offices in Ann Arbor and Chelsea. "
Edwin Hernandez
July 1, 2025
5
out of
5
rating by Edwin Hernandez
"Friendly and professional."
We responded:
"Edwin - thank you for the 5 star review! John Avery State Farm, offices in Ann Arbor and Chelsea"
Susan OLeary
July 1, 2025
5
out of
5
rating by Susan OLeary
"Jacoby helped me this morning he gave me excellent service and was very polite and personable."
We responded:
"Susan, thank you for the updated feedback. Jacoby has been with the office a couple of years now while attending the University of Michigan here in Ann Arbor. I will be sure to pass the feedback to him."
Glenn Bugala
June 30, 2025
5
out of
5
rating by Glenn Bugala
"Understood the problem and implemented the solution!"
We responded:
"Glenn, thanks for the 5 Star review. Glad we were able to provide a solution - John Avery State Farm, with offices in Chelsea and Ann Arbor"
phillip stoll
June 30, 2025
5
out of
5
rating by phillip stoll
"Very helpful and knowledgeable thanks all."
We responded:
"Phillip, thank you for the 5 star review! Glad we were able to assist - John Avery State Farm, with offices in Chelsea and Ann Arbor"
Sandra Matthews
June 23, 2025
5
out of
5
rating by Sandra Matthews
"Ryan is very friendly and easy to work with. He gives you the time you deserve as a customer for your insurance needs."
We responded:
"Sandra, thank you for the 5 star review and feedback on Ryan - much appreciated! We are here to help! - John Avery State Farm, with offices in Ann Arbor and Chelsea"
MOHD IMRAN
June 18, 2025
5
out of
5
rating by MOHD IMRAN
"Ryan has been really great for myself and explained me the policy very wll"
We responded:
"Thanks for the five star review! Glad Ryan was able to explain your policy to you. - John Avery State Farm, with offices in Ann Arbor and Chelsea."
Kathy Martinez
June 9, 2025
5
out of
5
rating by Kathy Martinez
"I was very impressed with my experience today with Ryan at State Farm Ann Arbor on Ellsworth Rd. He was very efficient and made sure to let me know that I could also purchase other policies other than what I originally went there for. I look forward to hearing from him next month so we can discuss further what I am interested in."
We responded:
"Kathy, thank you for the 5 Star review! Thanks for the feedback on Ryan. We look forward to helping you with additional solutions in the coming month! - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Greg Keniston
May 28, 2025
5
out of
5
rating by Greg Keniston
"Ryan was very helpful answered all rge questions or found out what the answers were. Thanks so much. The Kenistons"
We responded:
"Greg, thanks for the 5 Star review! Glad to hear Ryan was able to get the answers for you - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Jerrilyn Spence
May 14, 2025
5
out of
5
rating by Jerrilyn Spence
"It was so great to work with Ryan Waddell. I am very happy with the ease in which he explained perfectly my automobile and home insurances. He kept in touch with me to determine if I had any questions. I plan on recommending him to my friends and family. I am lucky to have State Farm Insurance. Yes he is that good!"
We responded:
"Thank you for your wonderful feedback, Jerrilyn! We're thrilled to hear that Ryan provided you with such excellent service and support. Your recommendation means a lot to us, and we’re glad to have you as part of the State Farm family. We look forward to serving you and your referrals in the future! - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Diana Dahart
May 11, 2025
5
out of
5
rating by Diana Dahart
"Very pleasant conversation with Ryan and everything was explained concisely. I have been with State Farm for a number of years and they have never let me down!"
We responded:
"Diana, thank you for the 5 star review! I really appreciate the feedback and enjoy our conversations - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Roosevelt Crawford
April 20, 2025
5
out of
5
rating by Roosevelt Crawford
"This review is based upon my experience with Stephanie Southwell who has provided outstanding customer service on behalf of the State Farm Insurance Agency. My family and I are loyal customers of State Farm here in Michigan. After many years of great insurance, we naturally required communication for updates that were occurring with our coverage agreement. The new updates were not aligned with our prior years of Insurance coverage and caused a significant impact on our experience with the company. Stephanie worked diligently to resolve the disagreement by using empathy, excellent communication, and clear transparency during the escalation process. This situation was not easy for her to navigate to a successful outcome and that shows how dedicated Stephanie is to being a person you can trust with your family's values insurance policy. She always provided a positive attitude during the entire process. This situation is now resolved and the feeling she provided to me as a customer is remarkable! The impact that she left on my experience with State Farm is unforgettable. She is truly extraordinary!!! Thank you Stephanie and Happy Easter to you and your family!!!"
We responded:
"Roosevelt, thank you for the 5 Star review! Appreciate the feedback on Stephanie and glad she was able to resolve. Happy Easter - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Nancy Hobbs
April 16, 2025
5
out of
5
rating by Nancy Hobbs
"I had a fabulous appt with Christina and switched our insurance policies for home and auto based on my experience with her. Not only did she promptly reply to my phone call, she has saved us a great deal of money as well as enhancing all our policies.She explained all in detail and made us feel very secure in changing our policies. I highly recommend John Avery's agency tp anyone looking for alternatives to their current insurer. I just spoke with him and he is great! So is anyone on his staff."
We responded:
"Nancy, enjoyed our conversation. Thank you for trusting my agency with you home insurance and auto insurance. - John Avery State Farm with offices in Ann Arbor and Chelsea"
Vicente Hernandez
April 3, 2025
1
out of
5
rating by Vicente Hernandez
"After years of being with State Farm and a separate agency, I had the unfortunate experience of dealing with John. After the winter storm of 2022 our roof caved in. Photo is part is an example of what State Farm says is not from storm damage. John never responded to my claims, John never once showed up to my home or help me facilitate my claim. I would not recommend John or State Farm. Save your money and find a different agent. If anyone knows a good insurance claims lawyer, please reach out to me."
We responded:
"Vince, I understand you are frustrated with the home insurance claim decision received from claims. As we discussed, the claims department is solely responsible for claim decisions. As you and I discussed several times, I acknowledged there was an initial delay in me connecting with you due to a faulty email rule that routed your emails to an incorrect folder. Once that rule was corrected, there were no more delays in communicating with you. Though I wish you had called me when you did not receive a response to your emails, I understand your frustration from my initial delay of a few days to maybe a week in responding to your emails. However, your statements regarding my involvement with you are not accurate and unfair. I have communicated with you directly on your claim at least a dozen times between phone and email. I have also communicated with my claim partners several times on your behalf to set up additional inspections/reviews of your claim. The last email I sent to you on 8-23-2024 had an offer to meet with you to discuss your concerns. I received a response to that email on 4-2-2025 that I responded to that same morning letting you know that I forwarded your concerns to claims for handling. You then responded in an email on the evening of 4-3-2025 that I was no help and then posted this review. I own the honest mistake that caused the initial delays in responding and earned the criticism related to those delays. However, the other information you posted is inaccurate and should be corrected. I am still available to discuss the claim with you. I do hope you have a great rest of 2025 and beyond. "
Ayethatsrell
March 20, 2025
5
out of
5
rating by Ayethatsrell
"Love it"
We responded:
"Thank you - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Timothy Peacock
March 12, 2025
5
out of
5
rating by Timothy Peacock
"Kristin has been great to work with. Her office puppy is the highlight of every visit!"
We responded:
"Thanks Tim - the puppy is definitely the highlight! - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Nathan Mitchell
February 14, 2025
5
out of
5
rating by Nathan Mitchell
"Very happy with them."
We responded:
"Nathan, thank you for the feedback - glad you are happy! - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Jill Fischer
January 30, 2025
5
out of
5
rating by Jill Fischer
"Had a great experience with Casey! I found her to be thorough, patient and personable."
We responded:
"Jill, thanks for the feedback. Glad Casey was able to help with your life situation! Thanks John Avery State Farm, with offices in Ann Arbor and Chelsea, serving the surrounding communities and the entire State of Michigan "
john whitaker
January 29, 2025
5
out of
5
rating by john whitaker
"Casey did a great job of getting our auto and renters insurance together, saving us money! Thanks!"
We responded:
"Hey John, welcome to John Avery State Farm! Glad Casey was able to save you money on your auto insurance and renters insurance - John Avery State Farm, with offices in Ann Arbor and Chelsea"
Joe Geddes
January 24, 2025
5
out of
5
rating by Joe Geddes
"Casey at John Avery's office was very responsive when I needed documentation the same day - it was done that morning :-)."
We responded:
"Joe - first, thank you for your trust in John Avery State Farm. I appreciate the feedback on Casey. Happy to hear she was able to get the documentation to you in a timely manner."